Iconic West End Estate
Senior Surveyor – Office & Retail Property Management
Location: West End/Hybird
Up to £54,250 plus bonus & excellent benefits.
My client works in partnership with one of the largest land owners in the West End managing their Central London portfolio. They provide a team of professionals delivering all aspects of customer management, finance, facilities management and property management.
The Estate is a unique business with a distinct heritage and includes some of Central London’s finest offices and retail destinations.
My client’s primary role is to support The Estate in its purpose of creating a lasting and shared prosperity for the nation.
This is a unique opportunity to work on one of the world’s most iconic estates, supporting its long-term evolution in conjunction with heritage, customer experience, technical innovation, sustainability, performance and operational safety and security.
DAY TO DAY:
- Deliver best in class Property Management service to The Estate
- Ensure the client’s Health & Safety Policies are effectively managed and implemented
- Support and enhance the existing management set up to meet the client’s key Net Zero Carbon objective
- Implementing the clients London Business Plan
- Achieving KPI targets in the relevant business areas
- Establish and maintain excellent customer and stakeholder relationships
- Represent and advise our client on all matters affecting the leases of the properties
- Manage property in accordance with the Guidelines and any further guidance given by the Client and in all regards seek to be class leading
- Ensuring the timely and accurate budgeting and reconciliation of service charges
- Client relationship management
KEY TASKS:
- Manage M&E and Fabric Capital Projects ensuring implementation in line with lifecycle programme and tracking financial budgets.
- Build strong business relationships with existing and new customers
- Create and maintain excellent relationships with a network of third party contacts including property Contractors, local community organisations and small business groups to promote the client’s brand and excellent levels of occupancy, retaining customers through good management;
- Manage and assume responsibility for the Customer experience in the properties;
- Contribute to the improvement of the leasing management process with innovative ideas;
- Make strategic recommendations for improving the rental value of client owned properties;
- Positively represent the client at external meetings;
- Ensure all KPI’s are met
- Ensure all budgets/Service Charges and reconciliations are accurate and delivered on time
- Developing ideas for the improvement of processes and procedures
- Manage and assume responsibility for the Customer experience in the properties, ensuring high satisfaction rates are achieved;
- Manage and develop the business in line with client strategy;
- Ensuring all alterations, fit-outs, assignments, sub-lettings are carried out in accordance with all current legislation and case law, correctly and with the correct documentation in place
Line management responsibilities:
- To make sound, clear decisions that are well thought out and in line with client core values;
- To identify and develop potential within the team, succession plan and put in place development targets working with the HR Department;
- To understand and follow our employment policies to ensure we manage risk effectively and comply with relevant employment and health and safety legislation.
YOU:
- At least 2 years experience within the property management industry, demonstrating excellent customer service, strong client relationships and the ability to engage in multiple initiatives simultaneously
- Good Landlord & Tenant knowledge and experience
- Experience in managing large multi-occupied buildings
- Experience in staff management
- Analytical skill with competence using Excel
- Excellent communication skills
- Ability to engage professionally with people from a wide range of industry backgrounds
- High attention to detail, well organised and able to show initiative
- Capable of cross selling other services
- Able to supervise and develop team members
- Proactive, adaptable and resilient
- Excellent presentation skills
If you think the role above could be the next step on your surveying journey, please apply using the link.
If you’re looking for a role within Property Management but interested in a different asset class or type of company, we’d still like to hear from you. Not all of our roles are advertised and often, my clients will want to speak to talented Property Management Surveyors.