National Property Consultancy
Residential Director – Prestigious London portfolios. Residential Property Management. (12 Month Fixed Term Contract)
Up to £80,000.00 plus benefits. Depending on experience.
Location: London & Hybrid
THE ROLE:
In partnership with our client, UFR are seeking an experienced Residential Director to take full ownership of a residential property portfolio.
This role involves conducting a comprehensive review of the current portfolio, establishing and implementing robust systems, protocols, and processes to ensure effective, compliant, and strategic residential property management. A key focus will be on ensuring compliance with all health and safety (H&S) regulations, building regulations, landlord responsibilities, and relevant legislative requirements.
As Residential Director, you will be responsible for selection of assigned properties or client work under the relevant Client Director/Director who will oversee the client relationship. You would be responsible for all day to day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance. This role is focused around working on large and prestigious London portfolios.
DAY TO DAY:
- In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers
- Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form my clients control environment including meeting policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements
- Design and implement compliance systems and documentation, including the creation of SOP’s
- Conduct comprehensive reviews of H&S policies and ensure all residential properties are compliant with current legislation, working closely with internal teams to ensure consistency, and promote a culture of compliance
- Leading and developing a residential management team
- Overseeing contractor and supplier relationships and being the main point of contact for the portfolio
- Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and initiatives
- Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team
YOU:
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Great service delivery including working in partnership with internal and external individuals
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
- 7+ years experience of working in a similar role
- Experience in digital transformation or implementation of property management platforms
- Project management skills, including delivery of capital works or refurbishment programmes
- Experience working in a mixed-use portfolio or within a housing association/local authority environment
- Strong communication skills both written and verbal
My client operates a hybrid work policy that allows employees to work from home and the office as well as flexibility around core hours.
If you think the role above could be the next step on your surveying journey, please apply using the link.
If you’re looking for a role within Property Management but interested in a different asset class or type of company, we’d still like to hear from you. Not all of our roles are advertised and often, my clients will want to speak to talented Property Management Surveyors.