A well resourced and fast growing national property consultancy.
Client Director, Office Buildings – Commercial Property Management
Location: London, West End Office – Hybrid Working
Up to £92,000 + benefits. DOE
THE ROLE
My client is a cutting edge national consultancy with a passion for sustainable property management. With many leading funds, Prop Co’s and Trusts as their clients, the Director joining this team with be at the forefront of modern, ESG led, management initiatives.
As the Client Director, you will have day to day responsibility for the client relationships at an operational level. You will manage the relationships with building owners and be responsible for the profitability and resource management for clients.
DAY TO DAY
- Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the PMA
- Manage a team aligned with company values
- Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
- Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team
- Monitoring statutory and internal compliance, including meeting company policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
- Support the preparation service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs
- Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants
- In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste
- In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers
- Provide Property Management leadership regarding all properties and portfolios under management including supporting asset management strategies, funding positions and client objectives in accordance with the PMA and other guidelines.
- Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form the company’s control environment including meeting the company’s policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements
- Authorise and Review supplier payments including preparation and submission of funding requests to client
- Provide support and due diligence in support of client building and site purchases aligned with legislative guidelines and best Practice
YOU:
- Exhibition of company values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work including attention to delivery to all stakeholders
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
- Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
- Strong written and verbal communications including report writing
My client has a West End office and operates a hybrid work policy which makes for a great work/life balance.
If you think the role above could be the next step on your surveying journey, please apply using the link.
If you’re looking for a role within Property Management but interested in a different asset class or type of company, we’d still like to hear from you. Not all of our roles are advertised and often, my clients will want to speak to talented Property Management Surveyors.