International Property Consultancy
Central London Director – Commercial Property Management
Location: London, City Office – Hybrid Working
Up to £96,000 including car allowance + bonus & benefits. DOE
THE ROLE
As the Central London Contract Director for Property & Asset Management, you will be responsible for overseeing the management of a number of clients across Central London. With a portfolio encompassing 20 million sqft of diverse buildings, including some of London’s most prominent assets, your focus will be on delivering exceptional service to clients and their customers.
You will lead a team dedicated to providing market-leading property management services, incorporating the latest market trends in ESG and technology.
DAY TO DAY
- Ensure the operational performance of the property management team meets and exceeds client expectations across the portfolio of properties.
- Act as the main point of contact and ambassador for clients, aligning their interests and culture and ensuring exceptional service delivery.
- Develop and maintain meaningful relationships with clients to better understand their needs and provide a high standard of service.
- Oversee the implementation of ESG/sustainability initiatives in line with the strategic ambitions.
- Collaborate with the Facilities Management team to ensure exemplary site operations and high-quality service delivery from third-party service providers.
- Drive a customer-centric approach to operational management, working closely with the Customer Experience (CX) Lead to develop and implement a sector-wide customer experience strategy.
- Foster collaboration with colleagues and peers across the portfolio, leveraging their expertise and resources to drive performance improvement.
- Conduct regular property inspections to ensure quality service delivery and manage stakeholders’ expectations.
- Identify and capitalize on asset management and value-add opportunities across the portfolio.
- Coordinate with the Design for Management team during the transition from development to operational use, ensuring the smooth onboarding of occupiers and adherence to operational excellence standards.
- Manage the occupier “landing” experience, including early engagement in fit-out programs and resolution of queries.
- Collaborate with the Design for Management team for additional support or expertise as required.
YOU:
- Commercially astute with previous experience managing high-quality Central London assets.
- Demonstrated leadership skills and emotional intelligence in leading multidisciplinary, high-performing teams.
- Capable decision-maker with a proactive attitude and problem-solving abilities.
- Knowledge and experience in property mobilisation, preferably with premium assets.
- Risk management experience, operating within a regulated environment and effectively managing risk.
- Sound understanding of property, facilities, and estate management sector, with expertise in landlord and occupier relations, asset management, leasing, and property management.
- Ability to handle complex and varied workloads in challenging situations.
- Strong property and surveying knowledge, including legislation relating to property management and service charge management.
- Excellent influencing and change management skills.
- Highly motivated self-starter with a drive to achieve results.
- Approachable, empathetic, diplomatic, and a good listener.
- Good networking and stakeholder management skills.
My client has a City office and operates a hybrid work policy which makes for a great work/life balance.
If you think the role above could be the next step on your surveying journey, please apply using the link.
If you’re looking for a role within Property Management but interested in a different asset class or type of company, we’d still like to hear from you. Not all of our roles are advertised and often, my clients will want to speak to talented Property Management Surveyors.